Vietcombank triumphs at Asian Experience Awards 2024 with Call API solution

Sunday, Oct 06, 2024

Vietcombank was honoured at the Asian Experience Awards in Singapore, receiving the prestigious "Customer Experience of the Year - Banking" award from The Asian Business Review for its innovative Call API technology solution.

Generali Vietnam receives 2024 Golden Dragon Award

Friday, Apr 12, 2024

Generali Vietnam was honoured among the "Leading insurance company in innovation and customer experience in Việt Nam" for the fifth time at the Golden Dragon Awards ceremony on April 10.

Generali named ‘Insurer with best customer experience in Việt Nam’

Wednesday, Mar 22, 2023

Generali Vietnam has been named as “Insurer with best customer experience in Việt Nam” in the 22nd Golden Dragon Awards at the 2023 Vietnam Connect Forum.

Human support remains key to enhancing customer experience

Friday, Jul 22, 2022

Support from fellow humans is still considered the preference of consumers in Viet Nam in the context of digital transformation and automation, a study said.

FWD offers best customer experience excellence: KPMG

Saturday, Nov 06, 2021

Life insurer FWD has recently been ranked first in customer experience in KPMG’s Viet Nam Customer Experience Excellence Report 2021.

E-wallet firm MoMo buys intellectual property of AI company

Thursday, Jul 01, 2021

MoMo has completed the acquisition of all the intellectual property rights of Pique AI, a company that provides artificial intelligence (AI) solutions to personalise customer experience for digital businesses.

Local firms focus on customer experience

Friday, Apr 16, 2021

According to a new study, large Vietnamese enterprises are likely to have strategic priorities focusing on growth (42 per cent) as companies respond to market volatility and widespread operational disruptions.

MoMo among top 10 Customer Experience Excellence by KPMG

Monday, Nov 09, 2020

MoMo was the only electronic wallet in the top 10 Customer Experience Excellence brands in Việt Nam announced by KPMG this year.

AIA, Shinhan improve customer experience with digital innovation

Wednesday, Jul 05, 2017

AIA Viet Nam and Shinhan bank showcased their latest innovation for customers at a joint event dubbed “Fueling customer experience with digital” this week.